The Robot Notification System (RNS) is a system that automatically sends notification on pre-defined time.

 

There are a few types of notifications:

 

Notifications sent to customers:

At least 3 minutes from when the booking is created:
A. Voucher

Conditions:

* Segment status is "OK" or "TKT".

* Segment is paid.

* Valid customer email was provided at the booking stage.

B. Customer Confirmation

Conditions:

* Segment status is not "ER".

* Valid customer email was provided at the booking stage.

C. Cancellation Confirmation

Conditions:

* Segment status is "CX".

 

Notifications for agents / managers:

At least 3 minutes from when the booking is created:

D. Agent Confirmation

E. Proforma Invoice

 

Daily reports:

F. Orders near cancellation policy report

 

G. New and cancelled orders report
H. Failed reservation attempts (orders error report)

I. Insufficient credit notification (out of credit)

 

Other:

J. Notify when order status changes (message to agents/managers only).

 

Briefly about reports:

Orders near cancellation policy:

This robot will send the agents & the affiliate a daily report for all segments that match the above conditions:
* Their status is "OK".
* Approaching cancellation policy start date (7 days of delta).
* NOT paid.

* Check-In date is not passed.

 

New and cancelled reservations:

This robot will send the agents & the affiliate a daily report for all orders that are:
* Were created today (UTC time).
* Were cancelled today (UTC time).

Failed reservation attempts (orders error report):

This robot will send the affiliate a daily report for reservation attempts that were not completed successfully due to an error.
It is very useful and helpful for the tech team on your company - you can check the logs and XML's from the session, and see why the reservation failed, what error has been received, and what actions can be taken in your side to prevent future occurrences.
In addition, various error codes have different meanings - therefore, we created an error library with explanation on almost each error code.
Link to session and to error library is already included in the email you will receive.

 

Insufficient credit notification (out of credit):

This robot will notify the affiliate when the supplier couldn't confirm a booking due to credit limit reached.

It is very useful and helpful for you so you'd re-fill your credit with the supplier and be able to confirm bookings again.

 

See attached PDF examples for agent / customer confirmation + customer voucher.

Also attached images for the email reports.